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Joined: Jan 2010
Posts: 13
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Joined: Jan 2010
Posts: 13 |
I have a customer that would like to have an option for a caller to leave VM on one of 2 vm boxes, from one DID.
I know this can be done with CCR but isn't the CCR tied to the Auto attendent which is tied to the operator? Or can this be changed?
Norstar CICS 7.x Call Pilot 100
Thank you
Last edited by gknoll; 01/04/13 02:39 PM.
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Joined: Jul 2005
Posts: 1,829
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Joined: Jul 2005
Posts: 1,829 |
you cant have 2 mboxes on 1 set unless you setup another aa with that did that would work
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Joined: Jan 2010
Posts: 13
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Member
Joined: Jan 2010
Posts: 13 |
Thank you for your response.
So, you can have more than one AA?
How would that be set up?
Thank you
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Joined: Feb 2005
Posts: 1,615 Likes: 1 |
Another AA wont help.
Mailbox greeting:
To leave a message for Jane Doe press *222 now, to leave a message for Joe Blow press #.
Where 222 is the mailbox # for Jane Doe
Joe Blow gets the notification on the screen
For Jane Doe go into the mailbox and setup Off Prem Notify to Internal to Joe's ext#
Depending on Class Of Service will depend how often the phone will ring to let Jane knows there is a message.
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