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Joined: Jan 2013
Posts: 5
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From Ext. 10 customer is dialing INTERCOM *#08, presses 2 for DCD message, then comes to DVA Station ports. When they enter 10, nothing happens (also pressing # and ## have no results either). What could be causing this?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
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Why would they enter 10? That's the port they calling from.....
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Joined: Jan 2013
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The manuals I have read state to select/enter 10 (as that's their extension) followed by # when you reach the SELECT DVA STATION PORT". When they do this, nothing happens and it remains at the SELECT DVA STATION PORT screen.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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I think if you reread carefully it asks you to input the DVA station port...
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Joined: Jan 2013
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What is the station port usually programmed as? Is it the actual extension number of that needs the VM recording updated on (she has entered her extension 10 and it does not progress)? The technician who normally works on comdials cannot assist with this.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
If you are looking to record a VM greeting then the DVA has nothing to do with it.
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Joined: May 2005
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Please let us know what you are trying to do exactly and we can try and help.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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