sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems System Alarm 104

Our InterTel Axxess 5.x PBX is throwing a 104 alarm every morning for the last week.

From what I remember from last time this happened, I need to backup the database, shut down the PBX, pull the battery strap, and reload the database.

Could this be happening because the battery on the CPU is bad? Should I be replacing that?

Also... when I shut down... what's the proper procedure for the EVMC card... I don't want to mess up its hard drive in the shut down process.

Thanks!

if memory serves me, 104 is a T1 alarm. I would check the message print and find out why it is flaming out before I would go to that much trouble. To shutdown the EVMC there should be a button on the card to do a proper shutdown. If you just jerk power, you could corrupt your avdap DB. You could also attach a monitor and keyboard and do it that way as well.

Alarm 104 indicates a CPU database corruption, possibly due to faulty memory chips. Contact your dealer for assistance.

To shut down the EVMC, press the power down button. The OK To Remove Card light will flash, then light steady. It's now ok to remove the card.

T1 is Alarm 114.

Here's what I see in the logs... not much to go on, as far as whether or not it's a battery or faulty memory chips.

01:276- 01:00 01-12 A104 ALARM CPU: Database Corruption
-01:277- 01:00 01-13 A104 ALARM CPU: Database Corruption
-01:278- 01:00 01-14 A104 ALARM CPU: Database Corruption
-01:279- 01:00 01-15 A104 ALARM CPU: Database Corruption

As the network admin, I generally act as the vendor... any more troubleshooting I should do on my own? Should I proceed with trying to reset and reload database?

The manual says.
CAUSE: The database stored in battery-backed memory on the CPU board did not checksum properly.
The system performs the checksum test once a day to verify the integrity of the database. The
memory chips may be faulty. However, there is one way this condition can occur without the
memory being faulty. If the processor is doing a write into protected memory at the exact
moment an external interruption occurs (loss of power, pressing the reset button, etc.), the data
written to the write-protected memory may be corrupted.
ACTION: Save the database to the computer via an “axx” file as soon as possible. Do not save the “axx”
file on top of a previously known-good database because this database may be too corrupted in
a critical location. Keep in mind that the “Backup Database” may be a non-corrupted database.
If the existing database appears corrupted, default the system's database, without the voice
processor connected. After the system powers up, the default database LED will be on. Reset
the system one time to force a “Backup Restore”. If the “Backup Restore” reveals a corrupted
database, restore the last known “axx” file.