sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Calls to phone number that is a pooled line ring busy

We have an Avaya Partner ACS system - release 6.0. I set it up in hybrid mode and have all three lines in the main 880 group (I left the default settings). Someone calls the main number. While that line is being used, another user calls the same number. It rings busy. I thought the system would roll the call over to the next line in the pool, but it doesn't. Do we have to have the phone company provide the rollover service for theses three lines? Thank you.

The phone company controls the hunting on the CO lines. To quote another board member, dogs roll over phone lines hunt.

The phone company calls the feature "rollover." Are you saying the correct term is hunting?

Regardless, the upshot is that the phone system will not control the hunting of incoming calls on the pooled lines - just the hunting of outgoing calls on the phone lines. Correct?

The phone system is for internal hunting and if the phone company is calling it rollover it must be a cable company or maybe a CLEC. Anyway it was a term a member used here sometime ago and I've been waiting for the opportunity to use it myself.

They probably say rollover because they were tired of explaining to people what hunting was. It's easier to lower yourself to the level of stupid people than waste time trying to educate them. When I mention hunting to most of my customers their eyes glaze over. And yes, if you don't have your lines arranged for hunting by your provider, a call to a line in use results in a busy. Just like as if you had only one line, another call to that line has no way to get to you so there is nothing a phone system can do.

-Hal

It is a classic line huh Bill??

just out of curiosity why do you have your lines pooled with just three lines?? By the time you put two pool buttons on the phones you are not gaining much of anything.

Because it's cool?

In my entire time in this business I believe I only saw one Partner system that was in hybrid mode. One of the biggest complaints about the IPO is that it won't do key mode. Customers want to see individual lines. There is no reason to use pools unless you have so many lines that they would fill phones up with line buttons (or there are more lines than buttons) and leave no room for anything else.

-Hal