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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
We have an agent works from home, 5000 system has phantom setup forwarded to his home number. He says when a call is transferred from the office to the phantom it disconnects after 12 minutes.
I have checked CO Unsupervised Timer and it is at 255. Would there be something else that would cause this call to drop?
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Joined: May 2009
Posts: 1,198
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Joined: May 2009
Posts: 1,198 |
You’re on the right track with the unsupervised timer. Is it possible that the call is being placed from another node with a different unsupervised timer value?
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
That's certainly possible. I will check all nodes and check that settings but I do believe more times than not it's a direct call to that node.
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Joined: Jul 2009
Posts: 204
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Joined: Jul 2009
Posts: 204 |
There is 9 nodes in total. All have the same setting of 255.
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Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
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Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
Try adjusting the Abandoned Call timer.
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Joined: Jul 2009
Posts: 204
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Member
Joined: Jul 2009
Posts: 204 |
Haven't tested but I bet this was the issue. All other nodes were set to 255 and this 1 node with the issue was set to 10. Makes sense based on the agents complaint. Thanks so much!
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