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#544300 01/25/13 02:33 PM
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We have an agent works from home, 5000 system has phantom setup forwarded to his home number. He says when a call is transferred from the office to the phantom it disconnects after 12 minutes.

I have checked CO Unsupervised Timer and it is at 255. Would there be something else that would cause this call to drop?

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You’re on the right track with the unsupervised timer. Is it possible that the call is being placed from another node with a different unsupervised timer value?

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That's certainly possible. I will check all nodes and check that settings but I do believe more times than not it's a direct call to that node.

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There is 9 nodes in total. All have the same setting of 255.

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Try adjusting the Abandoned Call timer.

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Haven't tested but I bet this was the issue. All other nodes were set to 255 and this 1 node with the issue was set to 10. Makes sense based on the agents complaint. Thanks so much!


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