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Joined: Oct 2010
Posts: 21
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Member
Joined: Oct 2010
Posts: 21 |
i have a user who has setup call screening and when an incoming call rings the caller is asked to say their name as expected. however, the call then immediately rings the users extension and doesnt give them the opportunity to accept or reject the call. anyone out there know what may be missing in my setup to allow this to work as intended? any hint or help would be greatly appreciated, especially by this particular user!
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
What happens if you press 1 or 2 ?? 1=accept call 2=reject call
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Joined: Oct 2010
Posts: 21
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Member
Joined: Oct 2010
Posts: 21 |
the recipient isn't even presented with that option. the call just rings right through without an opportunity to accept or reject.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Make sure Stratagy is doing a supervised transfer.
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Joined: Oct 2010
Posts: 21
Member
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Member
Joined: Oct 2010
Posts: 21 |
i seem to have gotten it to work by removing the 'H' from the extension # field in strategy admin. i'm not sure if that has any other repercussions though.
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Joined: Jan 2013
Posts: 11
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Joined: Jan 2013
Posts: 11 |
Yes.. the H means hang up. That is used for non-supervised transfer. Other than possibly having to run GetTones you should be all set.
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