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Joined: May 2008
Posts: 86
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Hi
I have been having major problems on an IP500 where the SIP trunks keep on de-registering and re-registering at random.
I have changed the VCM module and upgraded the system software to v8.1
Still the same thing happens.
SIP is on registration method. Is there any way the IP 500 accepts trusted IP instead of registration method?
If yes, how??
Best Regards
Mike
Mike
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Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
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Joined: Aug 2004
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Admin
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Is the trunk registering to you, or are you registering to the trunk?
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: May 2004
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Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,647 Likes: 4 |
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Joined: May 2008
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OP
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Hi Mongo, (thanks for answering)
It is a company called Tipicall, a relatively new UK SIP provider. They are asking if the system can be programmed for trusted IP, but I am not sure?
Mike
Mike
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Joined: May 2008
Posts: 86
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Toner, I am really not too sure! I just need to know if trusted IP would work. It works ok on our Samsung Officeserv systems as there is a field for programming the IP address or addresses. Can't see this anywhere on the IP Office though.
Regards
Mike
Mike
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Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
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Moderator-Avaya
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Yes, in your SIP CREDENTIALS, uncheck the "Registration Required" box...
that will stop the IPO asking for permission from the Provider...
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Joined: May 2008
Posts: 86
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Posts: 86 |
Thanks Mongo
Then is there a specific place to enter the SIP server IP address (the trusted IP method). I can only see somewhere to put a DNS server address. Is that where I put the SIP server trusted IP?
Kind Regards
Mike
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Joined: May 2008
Posts: 86
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Or does it just continue on registration and by unticking, it will be ok?
Someone told me once that the IP Office cannot do 'trusted IP' for SIP
Mike
Mike
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Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
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Moderator-Avaya
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By unticking the box, it will stop sending the registration, which then depends on the provider, not needing to see that.
From my experience, if I have a static WAN IP, they dont do registration. If I have Dynamic, they need registration...
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Joined: May 2008
Posts: 86
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Thanks so much Mongo, I will try this when I next visit the site.
Meanwhile, the SIP provider wants to give me their static WAN IP address of their server and enter it into the system so as not to use registration.
Thankyou
Mike
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