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Joined: Dec 2006
Posts: 93
Member
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Member
Joined: Dec 2006
Posts: 93 |
I have a customer with an IDS 228 Eclipse ver. 3.0
They have an ACD group built and ACD queue keys on several phones. If a call comes in to the ACD groups the keys light up to show there is a call in the group. From what I can find in the documents users should be able to press their queue key or dial 47 plus the 2 digit group number to pick the call. SWhen I try it with either the key or the code I just get fast busy and can't pick up the call.
Pick ring ACD call is set to yes in the M screen.
What else needs to be done to make this work??
Thanks
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Joined: Nov 2005
Posts: 828
Member
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Member
Joined: Nov 2005
Posts: 828 |
Use a subcode of 1 + the two-digit queue number i.e. 101 for queue 01
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