|
|
|
|
Joined: Dec 2006
Posts: 93
Member
|
OP
Member
Joined: Dec 2006
Posts: 93 |
I have a customer with an IDS 228 Eclipse ver. 3.0
They have an ACD group built and ACD queue keys on several phones. If a call comes in to the ACD groups the keys light up to show there is a call in the group. From what I can find in the documents users should be able to press their queue key or dial 47 plus the 2 digit group number to pick the call. SWhen I try it with either the key or the code I just get fast busy and can't pick up the call.
Pick ring ACD call is set to yes in the M screen.
What else needs to be done to make this work??
Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2005
Posts: 828
Member
|
|
Member
Joined: Nov 2005
Posts: 828 |
Use a subcode of 1 + the two-digit queue number i.e. 101 for queue 01
|
|
|
|
Forums84
Topics94,289
Posts638,795
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Toner, justbill),
176
guests, and
395
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
