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Joined: Feb 2013
Posts: 4
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OP
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Joined: Feb 2013
Posts: 4 |
Hi
My pbx suddenly stopped to wair 30 seconds before the automated attendant kinks in. Does any body knows the setting for this? I need the phones to ring 30 sec prior to the Automated attendant to take the call.
Thanks
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Joined: Aug 2005
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Joined: Aug 2005
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Or, whatever extension or virtual extension is ringing on incoming calls could have been inadvertently changed to call forward immediate.
If you can post the system type - someone can likely tell you which program numbers to check....
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Joined: Feb 2013
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OP
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Joined: Feb 2013
Posts: 4 |
Thanks.
I have a NEC Elektra Elite IPK II PBX.
i HAVE THE MANUAL BUT i HAVE NOT BEEN ABLE TO FIGURE OUT THE CODE TO FIX THE NO RING ISSUE. I check the ringing group and all the machines are in the same group.
Thanks for your reply. It is appreciated.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Check that you aren't in night service or some other mode.
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Joined: Feb 2013
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Thanks to all who replied.
I have still the issue. I have checked my operation mode, the ringing group assignment and I have the same issue.
The incoming call are suppose to ring 5 times before the automated attenddant to grab them, but they are being grabbed intermediately.
Any advise on what setting to check to make this option work fine?
I have a nec elektra elite ipkii PBX.
Thanks
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