Can anyone tell me about a program called PS-ALI? I am being told by my PRI provider that I need to purchase this software to maintain address info for 911 purposes.

Of course I thought that's what part of what I was paying them for....but anyway.

We have 10 locations using a Cisco UC560. Each location has a specific DID that shows for outgoing CLID. All I want/need to do is make sure the 911 ops know that a call coming from a certain DID is at a specific address.

We had an incident where someone called 911 and hung up (still searching for the person that did it) and the police/fire showed up at an empty Administration office as they thought the call originated from there.

This is yet another item that was not discussed when we went with the VOIP solution, add it to the list...

Thanks

Brian