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Joined: Aug 2012
Posts: 71
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OP
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Joined: Aug 2012
Posts: 71 |
Polycom IP6000 and Allworx 24x. The IP6000 is registered and works fine on calls to other Allworx stations in the building. We have no incoming audio on off-premise calls (which are all VoIP through the corporate WAN and hit the PSTN in another city). The corporate IT people think it's a VLAN issue...they apparently have talked to our vendor and haven't figured it out yet. On the IP6000, the VLAN settings appear correct. What are we missing?
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Joined: Sep 2005
Posts: 898
RIP Moderator-General
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RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Did you try a wireshark packet capture on the phone to see what might be missing on a call like that?...sounds more like a "firewall" issue to me...oneway audio ! Maybe not opened up for the RTP that the Polycom is using...?
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Aug 2012
Posts: 71
Member
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OP
Member
Joined: Aug 2012
Posts: 71 |
Yeah, that's what it sounds like, and I was hoping the corporate guys would have checked that by now. They ought to have some sort of packet sniffer...or now have an excuse to buy one.  Thanks!
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