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I have a site that just switched over to Cbeyond with analog trunking. it is a 7100 MP 10. They are getting the caller id screech when answering the calls.
They hear the caller id buzz, then get dropped. I setup a hunt group to absorb the first rings, but no luck so far.
Is their a setting to deal with this issue on the trunk or station side?
They never had this issue with AT&T by the way.
Thanks,
Chaz
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The Caller ID squelch comes between the first and second ring. The trunk light should come on solid for a few seconds (first ring+CID) before the telephone rings.
Is that the case?
Also check 2.6.5 Loop Start Trunk Option and make sure CLI Trunk = Yes
Last edited by KaiserBügeleißen; 02/18/13 01:17 PM.
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CLI Trunk is on all 4 trunks. Tech Support said that it needed a MP-10a and new 8 TRK. This system has 4.30i. Why would it work great with AT&T, and not Cbeyond?
Its a 7100, i dont have room for a 8 prt trunk card. I will look at the lights next time, but I built a hunt group with one virtual in it, and put that ahead of the normal ring group. The idea was to give them system a few rings, before it rang the phones. It did help, but the site says they still hear the caller id noise.
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Extend the CID MSG RCV Timer.
Bobby Mreen
Communications Technician
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I will try that. Hope that nails it. Before we go replacing hardware.
Thanks,
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The customer picked the WORST CLEC outside of 4th world countries.
They should have 30 days to switch back to AT&T or another provider.
I would hope you are charging your customer full bore for your labor and know that Cbeyond will credit them NOTHING.
Bad decisions are the customer's responsibility not yours.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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That MMC change did not fix our issue. We may have to meet onsite with all the parties to resolve this.
Thanks,
Chaz
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If you listen with your buttset do you hear the burst after the first ring and then never again?
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What we hear is the caller id tone between the 1 and 4th ring. it will give the tone, and drop the person who answered it. Caller keeps hearing ringing. Then it rings back to the 7100 hunt group.
It is random, and appears as if the caller id tone happens on answer, not in between the first and second ring.
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WTF? (well that's wonderful) Cbeyond is the greatest carrier ever!  
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