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Joined: Jun 2007
Posts: 41
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Joined: Jun 2007
Posts: 41 |
I have a customer with a CTX 100 system at one point in time they had multiple stations that would all ring on incoming calls. About 2 weeks ago a lot of those phones quit ringing. I went into the system programming and checked these sets and they are programmed to ring. I have a set that does ring on incoming calls and if I change it to not ring in programming, it still rings. I have reset the system, reseated the cards and am not sure what is next. Help Please
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Joined: Sep 2009
Posts: 164
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Joined: Sep 2009
Posts: 164 |
There's a number of ways to make a phone ring... Direct line appearances, GCO or Pooled line keys, Multiple Call Groups, Trunk DIT to phantoms... etc.
How are all the phones set to ring?
You can remove one method, and still have another bit of programming that is making the phone ring.
What programming method do *all* the phones that used to ring have in common?
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Joined: Jun 2007
Posts: 41
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Joined: Jun 2007
Posts: 41 |
They all have direct line appearances and when I check programming on the phones each line says to ring. No one has changed anything in the programming to make the other phones stop ringing, I am wondering if a piece of the system has failed, but I am not sure what.
Thanks for the help
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Joined: Mar 2006
Posts: 642
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Joined: Mar 2006
Posts: 642 |
Check and see if the system is in night.
"90% of the politicians make the other 10% look bad" Henry Kissinger
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
As above, you might need to find the phone that has the "night" button and you could program one or all extensions to ring on day, day 2 and night to see if that is the problem.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jun 2007
Posts: 41
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Joined: Jun 2007
Posts: 41 |
Thanks for the help I will check for nights
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Joined: Jun 2007
Posts: 41
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Joined: Jun 2007
Posts: 41 |
I went to site today and checked every phone. There is only one phone that has a mode button under the display. I could not find a night key or that the mode was turned on. I had asked the person if they new about a night service on there phones and she new nothing about it.
Any other suggestions? Please. Thanks
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Can't you have a Toshiba tech come out and take a look?
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Joined: Jun 2007
Posts: 41
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Joined: Jun 2007
Posts: 41 |
I wish, but unfortunately the closest one is about 5 hours away. It would cost a fortune. I am good at the Avaya,Nortel and Samsung, but never really learned the Toshiba. I thought that I would throw it out there to see if anyone could help
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Does the system have a modem ? Try dialing intercom #19 and see if a modem answers
Last edited by Steve Mull; 02/26/13 04:07 PM.
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