DX-120 Noisy Music On Hold

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DX-120 Noisy Music On Hold #546255 02/20/13 01:47 AM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	We got complaints from a site that said there was "static when placing callers on hold". OHP device was tested, and it tested ok. Moved the source from MC1 to MC2, the noise remained. Moved the jumper from external to internal, the annoying music was (hard to believe) more annoying with noise along with it. I'm thinking we have a bad CPM. Has anyone else seen this same trouble? Thanks! Justin

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Re: DX-120 Noisy Music On Hold 5years&counting #546322 02/20/13 05:50 PM
Joined: Nov 2004 Posts: 368 Trenton TN. 38382 frodo_35 Member
frodo_35 Member Joined: Nov 2004 Posts: 368 Trenton TN. 38382	Check your alaw/ulaw strap jpa2 as you face the system it should be strapped to the right on the ulaw position. This will cause static on the music and page. You would think that would not be missed but it happens all the time.

Re: DX-120 Noisy Music On Hold frodo_35 #546573 02/25/13 03:26 PM
Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA 5years&counting Moderator-Comdial, ESI, Voicemail, Cisco
5years&counting Moderator-Comdial, ESI, Voicemail, Cisco Joined: Jun 2004 Posts: 4,552 Likes: 5 Visalia, CA, USA	Originally Posted by frodo_35 Check your alaw/ulaw strap jpa2 as you face the system it should be strapped to the right on the ulaw position. This will cause static on the music and page. You would think that would not be missed but it happens all the time. Brilliant! This is what makes this forum so awesome! Frodo_35, you nailed it. One of our techs had gone out to perform a cold start and reload, and wasn't familiar with the jumpers. He apparently moved the wrong jumper and failed to move it back. Thanks so much for the reply! You saved us from replacing the cabinet. Justin Last edited by 5years&counting; 02/25/13 03:29 PM.

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