sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Off site devices; routing calls

I hope someone can help me out with this one. I have a department of about 5 employees that will be relocating to an office owned by our parent company. The manager of this department would like the telephony programming to remain as is. For example, if hi employee calls a business client, he wants that client to see our caller id, not the caller id of the parent company. (different names, numbers). Also, if a caller requests to be transferred to the receptionist, he wants that call to route back to the receptionist of our headquarters. The parent company is using an Avaya system (that is the only information I have at this time). Is anyone familiar with Avaya to know if this can be accomplished via an Avaya system?

I know I can designate the calling party number at an extension level on Inter-Tel and but can I set personal reception route to number? Do I need to look at Inter-Tel's IP technology to accomplish this if Avaya can't handle it? There is no network connection between the two offices so any transfers would have to happen on the public network.

I will be posting this question in the Avaya forum as well.

TIA!

Without integration and only using the public network, your caller id is going to show whatever line that employee is using.

Having calls tranfered back to the receptionist at HQ is going to be accomplished through some type of integration between InterTel and Avaya, wich you dont have in place.

I think your out of luck unless you intergrate the two systems together somehow.

Hi
I agree with RCA , That you are out of luck unless you integrate your systems . The only way to solve your problem in my opinion excuse the expression is "how much money do you want to throw at the solution" . If about 5 phones are that important , then it should be money well spent . IMHO