atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems STSe In-Skin Auto Att issues

Set up a in-skin vm last week, been awhile since I have done one so a bit rusty. I set up the open/close schedule in the voice mail programming (open 0730 close 1700). I was trying to set Day of week in phone system programming and it is defaulted to 0800 1700 M-F. I try to enter 0730 1700 and nothing changes..any ideas? I was doing this in flash 22.

Also, on their night greeting after the greeting plays 3 times the voice mailbox for ext 100 picks up right away, or if the person calling presses 0 it sends them to 100. I changed the attendant station assignment from 100 to 101 but it still goes to 100. They would like these messages to be left in 101 and not 100.

jnimmick;

use one long string i.e. 07301700 and press the hold button.
Flash 22 Buttons 2-8 to set this up button 1 to taggle auto yes no.

forgot check your preset call forward and also check the call routing of the night message time out maybe set to 100.

It sounds like he's using the older version flash vm (20053) and not the newer 300??. The older version didn't have a "time out" option, and you can point "0" to 101 all day long and it will still ring 100. You have to change the attendant assignment in auto attendant configuration for each port to 101. This will allow "0" dialed calls and "time out" (where the system plays the main greeting 3 times)to forward to station 101. Hope this helps!

I did use one long string when putting in the times for the open/close schedule. 07301700 hold. Nothing changes for the times, it stays at 08001700. Also, I did change each port to 101 in AA config on the VM card. Nothing seemed to make a difference.

and the voice mail was just added, of course it was a used card and I could not get a new one, so it very well may be the older firmware.

On the Main page after you open the Hyperlink, check your software version of the VM. It will tell you.

If i remember right in flash 22 button one turns the auto schedule on or off then button 2 would be for Monday, 3 for Tuesday, etc.

And if your VM is one of the older ones you will have to change the Operator for each port under Auto-Att. Configuration as Adteldon said.

I still cannot get the day of week programming to work. Flash 22 buttons 2-8. I put in time as 07301700 for Monday and press hold and it still stays at 08001700. Any ideas why this would not be taking? Also I have put 101 as operator in auto attendent on VM and still goes to 100.

Sounds like your doing it right, if you are programming from the phone when you press button 2-8 it should be lit, up say 2 for Monday(that button will be lit) then enter 07301700 Hold.

That's how it should work!