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Joined: Jan 2013
Posts: 5
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Joined: Jan 2013
Posts: 5 |
Customer that has a voicemail and when they try to call in to listen to it, it constantly rings (no VM menu prompts) and when they call in it says this voicemail is not configured.
What could cause this/resolve it?
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
You have posted..
"when they try to call in to listen to it, it constantly rings (no VM menu prompts)"
and
"when they call in it says this voicemail is not configured.
What are you saying?
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Joined: Jul 2011
Posts: 317
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Member
Joined: Jul 2011
Posts: 317 |
Bad VM ports or VM as a whole and when they are calling in they are probably getting telco VM. No keyvoice has any menus that say VM is not configured.
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Joined: May 2005
Posts: 951
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Member
Joined: May 2005
Posts: 951 |
Good get dtcd21. That sounds correct.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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