|
|
Joined: Aug 2006
Posts: 30
Member
|
OP
Member
Joined: Aug 2006
Posts: 30 |
Incoming call comes in ringing at ext. 14, 15, 16 and 17. If this call goes unanswered they want it to go to ext. 14's mailbox for caller to leave a message. How would I go about doing this? Right now, I got it ringing all the extensions but it goes to the main greeting of the VM if it goes unanswered. Any direction would be appreciated!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2006
Posts: 30
Member
|
|
OP
Member
Joined: Aug 2006
Posts: 30 |
I'm thinking I need to program this line to ring a phantom extension, then put this phantom extension on each phone that needs to ring. Not sure how to program the phantom though, if this is the way it needs to be done.
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
DK280 doesn't have 2 digit extension numbers only a DK16, DK40, DK40i. Don't know what you have, but not a DK280.
Is 14 forwarded to voicemail with programs 603, 656, 657?
Its 1 AM and my thinking is fuzzy but I'm remembering that you make only 14 ring and put a phantom of 14 on the other three phones. 14 would be the phantom owner.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Apr 2013
Posts: 10
Member
|
|
Member
Joined: Apr 2013
Posts: 10 |
The 280 can have 2 digit extensions. I believe you need to make the Phdn ring in *81,*84,*87 for the CO. Then in that Phdn make the vmid code 14 and call forward all calls to another phdn. Put the second phdn on the phones as well as the first phdn on one phone. Then in 81,84,87 make those phones ring on the CO. Also need to make sure *80 is enabled. #603 on the second phdn to VM and call should follow id code of the first phdn. Something like that.
|
|
|
|
|
Joined: Jun 2005
Posts: 2,705 Likes: 7
Member
|
|
Member
Joined: Jun 2005
Posts: 2,705 Likes: 7 |
The 280 can have 2 digit extensions. I believe you need to make the Phdn ring in *81,*84,*87 for the CO. Then in that Phdn make the vmid code 14 and call forward all calls to another phdn. Put the second phdn on the phones as well as the first phdn on one phone. Then in 81,84,87 make those phones ring on the CO. Also need to make sure *80 is enabled. #603 on the second phdn to VM and call should follow id code of the first phdn. Something like that. I am pretty sure that I have been to locations installed by other techs that use a DN, and not a PHDN, in program *81 and the system seems to want to follow the call forwarding and VMID of the extension in PRG *81. Also, I would assume that you want to remove the voicemail ports from program 82 or 83 so the voicemail system does not answer before the call forwarding kicks in.
Last edited by newtecky; 04/20/13 07:42 PM.
|
|
|
|
|
Joined: Aug 2012
Posts: 122
Member
|
|
Member
Joined: Aug 2012
Posts: 122 |
You can make mailbox 14 the done chain for 990 or 991 or instruct the caller to press a key like 0 to leave a message and have that key go to 14, make sure to turn the DND on in mailbox 14. This is assuming you have a Stratagy voice mail.
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Toner),
126
guests, and
370
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
