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Joined: Apr 2013
Posts: 4
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OP
Member
Joined: Apr 2013
Posts: 4 |
Hello. Got a Samsung Cadence replacement unit (used) matched with a DCS Prostar Hotel
The AA night welcome greeting (02) and main menu(04) completely stopped playing after second change from day mode (off ksu system time) going live. It worked fine before that after a full factory reset, and configuration etc. Now in night mode, it just rings the operator group without playing the night greeting or menu so no action can be taken until it reroutes after trying the call group first. It's skipping the welcome greeting in night mode completely, as if the recorded files doesn't exist, although they do because after the reroute it plays the main menu.
If Day Transfer Only is enabled for that group's mailbox, regardless if it's a blind or supervised AA transfer, then AA returns "invalid response" after a No Answer from the call group (operator 500) then it reroutes and plays main menu part 1 when it should be dumping straight into mailbox.
Anyone encounter anything like this before?
Everything else seems to be ok. It can't be a configuration problem if it worked previously as intended before going south after a couple day/night cycles and self maintenance could it?
Last edited by xatrix; 04/23/13 10:20 AM.
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