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Joined: Aug 2005
Posts: 5
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Joined: Aug 2005
Posts: 5 |
I recently finished reinstalling my phone system after a voicemail card crash and am currently working on two issues.
Caller id not displaying on keysets.
(This previously worked..) I found an article published in forum that gave the steps to get this working and checked all steps. I have all but one of these steps completed...
Yes (Done)
AXXESS SYSTEM / PREMIUM FEATURES / ADVANCED CO INTERFACES: Must be checked yes.
No (Could not find this item in cabinets...)
AXXESS SYSTEM / CABINETS / OPTIONS CARD / DSP PROGRAMMING / CALLER ID RECEIVERS: Must be programmed and the appropriate number of DSPs installed on the OPC.
Yes (Done)
AXXESS SYSTEM / DEVICES AND FEATURE CODES / TRUNKS / TRUNK CIRCUIT / SERVICE TYPE: Caller ID option must be selected.
Yes (Done)
AXXESS SYSTEM / STATION RELATED INFORMATION / FLAGS / EXPANDED CO CALL INFORMATION ON DISPLAYS: Appropriate keysets must be included in list.
Yes (Done)
AXXESS SYSTEM / STATION RELATED INFORMATION / FLAGS / OUTSIDE PARTY CALL INFORMATION HAS PRIORITY: Appropriate keysets must be included in list.
Yes (Done)
For PRI not displaying name, Check in database programming - SYSTEM - Station Related Info - Flags. Make sure "Outside Party Information Has Priority" has all the stations listed that require Caller ID to be displayed
Both incoming lines have caller id as a service and again worked perfectly previous to the system crash.
My system cabinet consists of the following config:
01:01 Digital Keyset 16 Card
01:02 Uninstalled
01:03 Loop Start Card
01:04 Uninstalled
01:05 Uninstalled
01:06 Digital Keyset 16 Card (IP Phones)
01:07 Embedded Voicemail Card
01:08 Central Processor 0/64
Before making recommended changes the service type on the trunk had a red x on it. Now it is enabled...
(My phone lines are standard lines.. no T1, ISDN, etc...)
What am I missing here?
Additionally what is the input audio port on the voicemail card stereo or mono? I am piping music from my instore music system but the sound level is very low inside the phone system... (appears to be a connection issue....)
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Joined: Jan 2005
Posts: 38
Member
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Member
Joined: Jan 2005
Posts: 38 |
Have you tried this:
First Suggestion:
Try shortening the LS/GS CALLER ID RING IDLE timer. A value that seems to work in most cases is 100ms.
Try lengthening the LS/GS CALLER ID RELAY HOLD timer. A value that seems to work here is 3900ms.
Second Suggestion:
or
Try shortening the LS/GS CALLER ID RING IDLE timer. A value that seems to work in most cases is 2ms.
Try lengthening the LS/GS CALLER ID RELAY HOLD timer. A value that seems to work here is 3900ms.
NOTE: (The combination of these two timers can NOT be longer than the period between rings - typically 4 seconds or 4000 ms). Also setting the LS/GS CALLER ID RING IDLE timer lower than 100ms should not be necessary since the Cental Office sends the Caller ID information 500ms after the first ring signal stops.
Good luck
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Joined: Jan 2005
Posts: 38
Member
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Member
Joined: Jan 2005
Posts: 38 |
Also the audio inputs are all mono
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