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Joined: Apr 2005
Posts: 2,503 Likes: 2
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Joined: Apr 2005
Posts: 2,503 Likes: 2 |
There are no feature codes used to add lines, this is done by going into system programming.
Do you know if the other company set you up for remote access, if so myself or any tech can remote in and add the lines for a fee.
We get old too soon, smart too late
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Joined: May 2002
Posts: 17,722 Likes: 18
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Joined: May 2002
Posts: 17,722 Likes: 18 |
All I see is the LEC delivered the lines, I don't see where the OP said they were connected to the system. So it may be more than programming. Someone other than the LEC needs to connect your new lines to the system than program to where you want them to appear and ring. This is pretty simple stuff for anyone that installs this system, so your dealer must not really be a dealer.
Retired phone dude
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Joined: May 2013
Posts: 8
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OP
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Joined: May 2013
Posts: 8 |
The phones all ring on the phones but the phones wont let us answer the lines. I don't think we can be remote dialed in.
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Joined: May 2003
Posts: 2,924
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Member
Joined: May 2003
Posts: 2,924 |
The phones all ring on the phones but the phones wont let us answer the lines.
What???
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Joined: May 2013
Posts: 8
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OP
Member
Joined: May 2013
Posts: 8 |
correct.. All the phone in the whole office will ring if someone is calling into the new lines, but the phone will not let us answer the call.. We have tried to click every button on the phone, the answer buttons flashes.. but we can't answer..
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
correct.. All the phone in the whole office will ring if someone is calling into the new lines, but the phone will not let us answer the call.. We have tried to click every button on the phone, the answer buttons flashes.. but we can't answer.. click on the one that gets you dialtone and hire somebody who knows what they are doing if the calls are ringing and you are not answering them you are losing business!
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Joined: Aug 2005
Posts: 2,125
Member
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Member
Joined: Aug 2005
Posts: 2,125 |
Sent a PM with a referral that covers his area; feel free to PM additional referrals to him.
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