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Joined: Nov 2007
Posts: 218
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Joined: Nov 2007
Posts: 218 |
We have a customer that has all its calls front ended by the auto attendant on an SBX IP320. Last 4 or 5 months we have had complaints of people dialing and extension off the auto attendant and the call going to a different extension. We worked on changing several settings in Nation Specific, RX Gain with no success. Tech support suggested defaulting the voice mail on the slim chance of some sort of corruption which we did, no change. The customer is on Verizon copper dial tones which we tested and they were a little hot on the line voltage side. We advised the customer to consider going to a cable carrier, which they are going to do, install on 6/4. Has anyone else out there experienced this issue and did the new lines solve? Thank
phoneguy1
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Joined: Jul 2011
Posts: 317
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Probably cell phones in spotty service. It is a bit sensitive but not to that degree.
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Joined: Nov 2007
Posts: 218
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Posts: 218 |
No, happens on land lines as well, more pronounced if on speakerphone, but happens either way.
phoneguy1
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Joined: May 2005
Posts: 951
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Joined: May 2005
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There are settings with the gain etc that needs to be adjusted for this. Did you get from tech support?
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: Nov 2007
Posts: 218
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Joined: Nov 2007
Posts: 218 |
Been through the various RX Gains several times, no help. We just switched this customer from Verizon copper to Cablevision, problem gone. Not the first time I have had this happen.
phoneguy1
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Your customer was a victim of tone twisting.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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