sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX 100 Night Mode forwarding to external answering service

This was setup at one time and now it has stopped. I can't remember how it was setup. Can someone please help me with this?

A set that is always CF to that service number as the night mode destination?

I think you could achieve this with an IES voicemail as well with scheduling.

Thank you for the Quick reply,Come to think of it I do believe the voicemail is not answering in night mode. I will have to figure out why

We do this by setting just one phone to ring in night mode and have the customer forward this phone to answering service at end of day, this is with a PRI but it shouldn't matter

There are a few methods to attempt this but I have been having trouble with pauses on the CIX or lag time with stratagy.

On the CIX I could DIT to *72 5551212 but I have to pause after the *72. I can fill in a random digit but it is hit or miss.

Stratagy works better, I use an AA mailbox to call out, but there is a lagging hold time for the caller. MOH helps.

A phantom that has CF-All to external number is the most common way I have seen it by other installers. I personally don't like this method because;
1- The phantom owner has CF-All on the display forever
2- The users never remember how to change it when they need to change it.
3 - can not set remotely (except by using DISA)
4- it can accidentally get it's Call forwarding removed by a user. Then a user has to post on a forum asking how to fix the call forwarding to an external number.

I wish I could use a pilot DN, but there is a 7 digit limit. Not enough for even a 9+ local number

I have recently found using a MCG with remote CF set will work. It does have the problems 2 and 3, with the addition of a tech removing it because they do not know it's use.

For a PRI I use 9 + number in DID destination.

I use voicemail systems pretty often for auto attendant,or even transferred calls sometimes (just got to play with the RNA field a bit)