|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
OP
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
What does Comcast call Disconnect Supervision? I know most of the Telco's call it Cutoff-on-Disconnect.
I have a client that switched to Comcast and now their voice-mail hangs because there is no disconnect signal being sent. Comcast is telling the customer that their phone system is not compatible with Comcast's equipment. Sigh....
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2005
Posts: 898
RIP Moderator-General
|
|
RIP Moderator-General
Joined: Sep 2005
Posts: 898 |
Ran into the same problem with a cust of mine...You have to put in a trouble ticket and get to a tech..(good luck with that) and ask for a positive disconnect..takes awhile.."took me a week"
Good Luck
...bob...
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
|
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
|
OP
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
|
|
|
|
|
Joined: Mar 2010
Posts: 15
Member
|
|
Member
Joined: Mar 2010
Posts: 15 |
I spoke with 2 techs at comcast and they said that they have no settings to change and their system is setup to 900ms. Has anyone figured this out with sbx and comcast lines.
|
|
|
|
|
Joined: Aug 2012
Posts: 71
Member
|
|
Member
Joined: Aug 2012
Posts: 71 |
One of my radio station clients fought this with Mediacom, and gave up after a few months of fighting. Their telco guy installed an Advanced TelePhonics CP-2 call progress decoder... linkSandman sells a version too... Universal CPC Generator
|
|
|
|
|
Joined: Jun 2005
Posts: 574
Member
|
|
Member
Joined: Jun 2005
Posts: 574 |
In uK its called disconnect clear time and we get them to set it to 800ms Always the problem with v/m hang
|
|
|
|
|
Joined: Mar 2010
Posts: 15
Member
|
|
Member
Joined: Mar 2010
Posts: 15 |
I had comcast replace my Arris Model TM502G EMTA and sure enough the problem is gone.
|
|
|
|
|
Joined: Jan 2018
Posts: 21
Member
|
|
Member
Joined: Jan 2018
Posts: 21 |
I've had this problem at several locations now. Is it the safe to say mediacom needs to replace their modem? I Never have this problem with actual telco providers.
|
|
|
|
|
Joined: May 2002
Posts: 17,722 Likes: 18
Member
|
|
Member
Joined: May 2002
Posts: 17,722 Likes: 18 |
Going to lock this topic as it is over 5 years old.
Retired phone dude
|
|
|
|
Forums84
Topics94,280
Posts638,742
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (newtecky),
94
guests, and
98
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
