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Joined: Dec 2007
Posts: 10
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OP
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Joined: Dec 2007
Posts: 10 |
Auto attndt...all settings verified.
Had a long chat with tech support.
Still nothing.
Planning to replace the CO cards.
Would like to avoid that!
Any ideas?
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
POTS lines? Can you hear the Caller ID coming in with your buttset?
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Joined: Apr 2005
Posts: 2,501 Likes: 2
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Member
Joined: Apr 2005
Posts: 2,501 Likes: 2 |
What makes you think its the trunk card? Most of the time if your settings are good its a provider issue.
We get old too soon, smart too late
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Is caller ID enabled in 20-05-02 it should be on by default
Also check 14-02-10 for each trunk. the default is off.
And most importantly check that the caller ID is working going IN to the system, Even if it means bringing in a caller ID capable phone from home.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Member
Joined: Sep 2004
Posts: 4,196 Likes: 2 |
Check your CID log to make sure you are getting the CID. Also check your incoming COS settings to make sure it's flagged on.
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Joined: Dec 2007
Posts: 10
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OP
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Joined: Dec 2007
Posts: 10 |
Caller ID works with a butt set.
All programming settings are correct.
I have a new SL hooked up right now.
At our office CID comes through fine.
Here, NO CALLER ID INFO.
We brought their old IPK II & tested it.
CID works.
Also hooked up a DSX...
SL1100 & DSX will NOT get the CID info.
I'm currently sitting onsite waiting for "tech support".
They are expecting our call to do a "DEBUG".
Don't know what else to try.
Spending way too much time on this.
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Joined: Apr 2007
Posts: 1,439
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Member
Joined: Apr 2007
Posts: 1,439 |
Why would they change from an IPKII to an SL1100? Voicemail issues?
D
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Joined: Jul 2005
Posts: 1,333
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Joined: Jul 2005
Posts: 1,333 |
I assume that PRG 14.02.16 is set to FSK on all the trunks..
As you seem to be going to a AA is 14.01.22 "CLID to Voicemail" set??
It does seem odd..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Jun 2004
Posts: 1,367
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Member
Joined: Jun 2004
Posts: 1,367 |
Have your tried DIL a line to a phone and see if it displays that way? Takes VM out of the loop.
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Joined: Dec 2007
Posts: 10
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OP
Member
Joined: Dec 2007
Posts: 10 |
Yes, I DIL'ed to a phone...no VM involved.
Same result.
Tech support wants us to run new wires to the demarc.
And....do all kinds of electrical testing.
The carrier is Windstream.
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