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Joined: Jul 2001
Posts: 3,344 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,344 Likes: 10 |
Obviously something is blocking Ext. 14 from picking up an outside line to make the call.
I know it looks like everything is programmed correctly.
You have to allow the extension to forward to an outside number in a personal speed dial location in #322
The extension must have lines assigned to it, the Auto Line Select must allow it to grab lines before intercom, and the extension/lines can not be restricted.
The lines must have a value set for Reliable Disconnect in #203
Have you tried with an extension other than 14? If some other extension works, try a copy from that extension to 14.
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Joined: Mar 2009
Posts: 393
Member
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Member
Joined: Mar 2009
Posts: 393 |
Thanks for trying to help me Touch Tone Tommy, It has all lines assigned to it. I just called the client and Auto line select picks line 1 first. It's the owner's phone and has no restrictions on it. I haven't checked for positive line disconnect yet but then again it hasn't tried to pick one yet. Next visit I'll try to do replicate it on another extension. Yeah it's frustrating! You follow the manual and you're still left dangling on the hook. I turned extension 14's remote call forward on with #322. A personal speed dial 81 with the number they want to call A FWD button that lights up and shows forward 14 81. When dark it shows fwd 14 14. From the station, Feature 81 picks a line and dials the correct number. I Guess that's why they pay us instead of making themselves crazy.
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Joined: Jun 2005
Posts: 83
Member
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Member
Joined: Jun 2005
Posts: 83 |
I have an ACS 6.0 that we fwd everyday. check #302,#401 for ext.14. And this is straight from the manual about #208 under remote call forwarding. (For analog lines and T1 lines without DID, the extension must be the Line Coverage Extension (#208) for that line.)good luck
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Just for giggles check #109, could be someone denied outside conf by mistake. Cause I gotta tell ya I've never had one not work.
Russ runs a local service and private tech center. [/url]
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Joined: Feb 2005
Posts: 12,344 Likes: 3
Member
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Member
Joined: Feb 2005
Posts: 12,344 Likes: 3 |
I have an ACS 6.0 that we fwd everyday. check #302,#401 for ext.14. And this is straight from the manual about #208 under remote call forwarding. (For analog lines and T1 lines without DID, the extension must be the Line Coverage Extension (#208) for that line.)good luck I already explained the reason for #208. It's not applicable here and the manual isn't clear on that. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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