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Joined: Jun 2005
Posts: 139
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Joined: Jun 2005
Posts: 139 |
Im running network emanager 5.2 and everything was running just fine until the other day when I tried logging into a system. I opened up emanager and clicked on the choose equipment tab then got to next window to choose equipment to connect to. but when I click on the connect button it goes right back to the home screen and it does that over and over again. anyone ever had that happen? I've tried reinstalling and it does the same thing. all help is greatly appreciated.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
If you're on IE10 then roll back to IE9.
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Joined: Jun 2005
Posts: 139
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Member
Joined: Jun 2005
Posts: 139 |
phonemeister you the man. thanx a lot thats what it was.
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Joined: Jun 2005
Posts: 139
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Member
Joined: Jun 2005
Posts: 139 |
Hey phonemeister do you have any other suggestions? The day that i went back to ie9 network emanager was working fine. this morning i go to start it up and it did the same exact thing. so i made sure that i was still on ie9 just to be sure the update didnt kick in again but i was still on ie9. Thats weird that it would start doing that again when it was working after i switched back to ie9. Thanks for the help.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
uninstall Windows Security Update KB2846071
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Joined: Jun 2005
Posts: 139
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Member
Joined: Jun 2005
Posts: 139 |
Thanks Steve that worked. always happy with this site. people are so helpful and accurate. thank you for your help
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Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
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Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Had this happen over the weekend on a site, and talked with Toshiba this morning
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Joined: Jun 2005
Posts: 2,722 Likes: 7
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Member
Joined: Jun 2005
Posts: 2,722 Likes: 7 |
Just ran updates on my laptop and spent a couple of hours reinstalling NeM and removing the patch.
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Joined: Jul 2013
Posts: 3
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Joined: Jul 2013
Posts: 3 |
Hi, I had the same issue... Uninstalled KB2846071, but DID NOT uninstall IE10. It starts the process of connecting to my equipment, but then fails with the error: Connection failed! Phone System:ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT
Is that still an IE10 issue, or do I need to reboot the phone system?
Thanks!
Chad
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Joined: Jun 2005
Posts: 139
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Joined: Jun 2005
Posts: 139 |
I would take off ie10 it worked for me. Phonemeister is right on that too.
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