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Joined: Sep 2006
Posts: 15
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Joined: Sep 2006
Posts: 15 |
I have a customer that says every now and then when they press the outgoing trunk key it selects a trunk that is already being used. At first I thought it might be glare, but she says the call had been established long before the system allows another person to join in. Any suggestions would be appreciated. Inter-Tel Axxess 6.005 software. All trunks are Loop Start.
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Joined: Nov 2001
Posts: 2,500
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Joined: Nov 2001
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What's the outgoing key programmed as? How many trunks and in what groups? What do error logs show if anything?
Sometimes little problems like this can be solved with a reset.
Rhett
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Joined: Sep 2006
Posts: 15
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Joined: Sep 2006
Posts: 15 |
Thanks for the quick reply. The outgoing key is programmed with a feature code 8. There are 11 trunks in the main trunk group 92001. I have a seperate trunk group(92003) with a single line in it as a back door to check voicemail. The DID trunk group is 92002.
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