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Joined: May 2008
Posts: 31
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Member
Joined: May 2008
Posts: 31 |
Does anyone have an idea how hunt group priorities work?
Question 1: Does it behave the same way if I assign priority 50 to Hunt Group 1 and 49 to Hunt Group 2 as it does if I assign priority 50 to Hunt Group 1 and 1 to Hunt Group 2?
Question 2: Hunt Group 1 always has a queue of people on hold from 7 am to 11 am. An operator is a member of Hunt Group 1 and Hunt Group 2. If Hunt Group 1 has priority, does a caller in Hunt Group 2 have to wait until 11 am to get their call answered by the operator?
Thanks,
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
In database programming, open your hunt group and press F1. The help screen explains it very well.
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