atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems TVA-50 Service Mode Settings for greetings

Look under custom prompt. The prompts are broken up in to different recordings and the system pulls them out in order the list is in the manaul

You will have to set the system to play user 1 or 2 prompts which ever ones you record

You record it through mailbox 999

look at list of modifiable prompts I have had the customer record over them all the time !!

Guys, thanks very much for your attempts to hit the nail on the head... I do not know whether it is me and my bad English, or you were not reading my initial and subsequent posts carefully enough...

1. I know how to change system prompts into whatever I want (the change will occur globally for every trunk, port, etc)

2. I know that there are 32 possible greetings...

3. I know that you can assign any of them to a custom service menue that has DAY, EVENING, LUNCH and BREAK Modes.


I can record 3 greetings where I will say GOOD MORNING and thanks for calling ABC Company, same for DAY and NIGHT.

Now, I will assign NIGHT greeting to service menu NIGHT Mode.
Accordingly, DAY Greeting to DAY Mode...

Now, the question that I never got an answer from you:

In services menu there is nothing that says "MORNING Mode" - this is where the woman says GOOD MORNING, and this is where (logically thinking) I would select my own Good Morning Greeting to replace System's. So, Day and Night modes do say my greetings instead of Good day and Good Evening.

Good Morning is spoken by system Good morning. I do not know WHERE to replace it without overwriting it in the system prompts.

Do you follow me now? I do not know how else I can explain/describe it.


I hope you will carefully read this post.

Balky, that greeting has nothing to do with time service, that is done on time of day.
even if you left the system in day mode all day the good morning, afternoon, etc will play.

so change the prompt or custom company greeting should solve that