sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Mystery Calls (Intercept)

A couple of months ago our office phone system began ringing with the word "Intercept" on the caller ID and no one on the line. Now it is doing it constantly and is interferring with the office operations. What is it? Why is it doing that? And how do I correct the problem?

Thank you

Did the company order Call Intercept from the LEC? Basically it is a service that notifies you if an incoming call is blocking name &/or telephone number. The caller identifies themselves and waits in queue while the called party decides if they are going to accept the call.

If they ordered that I'm not sure and I can't get an answer. The only reason why I don't think it is call intercept from the phone company is that when you answer it it just a dial tone. It seems to me that it is internal on the network. When our telephone provider was here they claimed that it was nothing on their end and that someone attempted to hack into our phone system. But, now the problem has gotten so bad that incoming calls aren't coming through to any phone in the office. Should I just unplug the thing and then plug it back in?

Not sure if this would make a difference. It started after our office downsized. Could it be that the computer is confused. If the extensions that no longer exist weren't removed from the system would that make a difference. Our phone manager hasn't a clue how to fix the problem and I'm not necessarily comfortable messing with the system, as I am not familiar with it. Just looking for some kind of possible solution, we are operating without phones. The only way to get through the day without wanting to smash them is to set the system to night service so that they don't ring at all.

Make a call into your office and block the caller ID , usually *67 then dial the office and see if it shows intercept

"Our phone manager hasn't a clue how to fix the problem and I'm not necessarily comfortable messing with the system, as I am not familiar with it. Just looking for some kind of possible solution, we are operating without phones. The only way to get through the day without wanting to smash them is to set the system to night service so that they don't ring at all."

A service call to the company that installed your system or the company that was doing the maintenance is the easiest way to fix your issue. Probably can be fixed under 1 hour service charge...can't imagine being without phones is costing less than a service call.

The Toshiba does allow for a DID intercept for when a DID call is received with unknown/invalid digits or unknown destination. This might be your case since you've downsized and might be receiving calls to on a DID number that is targeting a station that no longer exists in your office. This will require a technician to come out and investigate.