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Joined: Mar 2008
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I have a customer whose MICS (7.1) recently stopped taking calls - when CO lines are connected, there's no dialtone. Disconnect them and dialtone pops back up. It has two DS cards in it even though they only have 2 POTS lines and I've tried swapping the cards in the cabinet and moving the POTS lines to CO ports 3 and 4, but no luck so far. Beginning to think they may need a new cabinet but I'm hesitant to order one until I've convinced myself that's what it is. If I had a spare cabinet handy, I'd try it but we mostly only keep CICS parts in stock.
Any suggestions?
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
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Former Moderator-Nortel
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Former Moderator-Nortel
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If you have fully checked the programming ( loop, etc.. ) have you tried connecting them to lines 31 - 34 ?
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Mar 2008
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I've been over the programming a few times now, nothing jumping out at me. It's been a working site for quite some time; we only recently picked them up as a customer.
Trying lines 31-34 is my first move tomorrow morning. I'm bringing another DS card from our stock as well, just in case... I want to rule everything out before I order a new cabinet.
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
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Joined: Oct 2012
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You could also use one of your CICS cabinets you have in stock to test their existing trunk cards to verify there's not also a problem with them.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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If they only have 2 lines, do they really need a MICS? If not, and you determine that it's the cabinet, give them pricing for a CICS and a replacement MICS. Don't forget the programming charges.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Mar 2008
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Got lucky - new DS card fixed the problem. I thought the same thing Dave, but they have 21 phones... Those CICS expansion cards still command a premium. You'll be glad to hear it's all on Bix blocks though! 
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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...You'll be glad to hear it's all on Bix blocks though! Atta Boy!
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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