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Joined: Dec 2010
Posts: 38
Member
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Member
Joined: Dec 2010
Posts: 38 |
Hopefully some of you all will be able to point me in the right direction regarding an issue we are experiencing with ESI-Link.
Scenario: We have 2 sites (an ESI600 & an ESI200) that have been linked together and working perfectly for the past 12 months or so. The other day we added a 3rd site (an ESI50). The problem we are having is when you try to call between either the ESI600 or the ESI200 & the ESI50 all you hear is a connect tone when trying to access another sites CO lines or 1 ring when dialing a remote extension. Dialing b/w the ESI600 & ESI200 is still working perfectly. (EX: I dial from ext6500 from the ESI50 to ext7006000 on the ESI600 I hear 1 ring then dead air. The ext I dial from on the ESI50 displays the ext name and number on the ESI600 that I am attempting to dial.It appears that the call has been established but this is not the case.)
Anyone have any thoughts or suggestions on this? Thanks in advance.
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Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
Check the Codec might be set for 729 ( but) 50 will only support 726 ( F835 )
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Feb 2006
Posts: 1,716
Member
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Member
Joined: Feb 2006
Posts: 1,716 |
How are you getting to the 50? Is the circuit the same kind as between the 600 and 200? Are you able to establish an error free data connection between either the 200 or 600 site and the 50 site? Do you have QOS enabled?
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Dec 2010
Posts: 38
Member
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Member
Joined: Dec 2010
Posts: 38 |
That was it. Set all 3 locations to 726 and all is well. Thanks
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