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we are taking over an office with a norstar plus and a norstar flah voice mail. I cannot access the voice mail. if i dial direct it tells me "not allowed". if I dial a feature code it says inactive feature. HELP!
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You did not mention what feature codes you tried and what do you mean dial it direct?
-Does the Flash have a power light thats on?
-Is the Software in tight?
-Do F9*1 and see what codes are there
-Do F983 and does it say Password or Log or Inactive?
-Does F903 ask about feature codes?
-Is the mod cord connected to both the Flash and the KSU?
-Does maintenance in KSU programming show status of the port the Flash is on?
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-yes i do have a power light
-yes i check all cards with the power off the turned system back on
-f9*1 shows 983
-f983 asks for a password 9 ( Don't know the default pasword )
-f903 it did fow feature codes F980-F987 but now when i try it it says inactive feature
-and the cords are all connected
- Maintenance say status is "DEVICE >B2 STATE
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In addition to Curly's suggestions, I would also try connecting a digital phone to the ports the voicemail is connected to just to verify there isn't a problem there.
And of course, try re-booting both the KSU and the Flash to see if they'll link back up - assuming the Flash is still working...
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The system went default
process to fire up:
-F903 and say ok to the codes (which you did)
-Feature 983 and enter the config password
-Setup parameters
-program away
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OK THANKS I WILL GIVE IT A TRY!!
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Can the flash do Q&A miailboxes. the ESI we are leaving behind has the ability but where we are moving we have the norstar flash. i am under the impression that it is a pretty basic vice mail.
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A mailbox that will ask you a series of questions, you give the answers and all your responses will end up in a single message
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IVR - Interactive Voice Response
No it does not, only the Norstar Applications Module (NAM) had this feature when installed.
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