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Joined: Nov 2012
Posts: 112
Member
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Member
Joined: Nov 2012
Posts: 112 |
I set the MBs as shown before and the customer has not had an issue at all since. I also contacted Comcast to have them pull their bill statement to confirm that they had not been hacked. Comcast confirmed all calls were normal and nothing over seas at all or high call volume against their LD carrier.
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Nov 2012
Posts: 112
Member
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Member
Joined: Nov 2012
Posts: 112 |
Well back to the drawing board...customer called back and the issue has come up again at the site. After hours, 99 messages, all busy tones.
Supervisor disconnect is indeed enabled. I will try what Doghart suggested with the timeout/do-nothing to hangup and see what happens.
Any other suggestions are sure welcome!!!
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Have you tested the disconnect supervision to see it you are actually receiving it?
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