|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
i have a DX120 that we have had for about 7 years and i was just put in charge of it. ive found the PCDBA software for the DX120 but i cant connect to it.
PCDBA ver.- W16UM1.F17B
DX120 ver.- K16UM2.F22
does the PCDBA have to be on the same "F" version as the DX?
also i think the guy before me has changed the programming password for the unit. is there a way to reset that with out losing all of my settings? or is there a way to find it?
one more thing. when i try to connect to the unit via the com port or usb to com the unit just gives me a bunch of beeps high and low tones and the PC says "Pre Connection Request"
im not sure what is going on. i dont know if im missing something or if im putting in the correct passcode or the wrong one. it very vague on what its wanting.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2004
Posts: 31
Member
|
|
Member
Joined: Feb 2004
Posts: 31 |
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
just checking but im still in need of help on this.
Thanks
|
|
|
|
|
Joined: May 2002
Posts: 17,742 Likes: 36
Member
|
|
Member
Joined: May 2002
Posts: 17,742 Likes: 36 |
Didn't the PM from joeb help?
Retired phone dude
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
no. im still not getting the software to connect
|
|
|
|
|
Joined: Jun 2004
Posts: 4,552 Likes: 5
Moderator-Comdial, ESI, Voicemail, Cisco
|
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 Likes: 5 |
The version of PCDBA needs to at least be the version of the system, if not higher. Ideally, you should match them up.
Justin
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
ok thats what i figured... but i dont have access to any of the software updates.. can anyone tell me where i can get the version thats works with my system?
|
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Member
|
|
Member
Joined: Mar 2001
Posts: 3,268 |
What are you trying to do??
If you have a small system and just want to change several things---it's much easier to use the phone---especially when you haven't had experience with PCDBA connection yet.
Do you have a manual?? Also, is this a DX120 or a DX80?? I thought that the Windows versions accessed all of the 120s and the 80s---maybe I'm wrong. That PCDBA version doesn't look right. If this system has been up & running for 7 years---the PCDBA that you have with the system should be compatible--but something seems to be a bit off.
Where are you located?? What kind of USB/serial adapter do you have?
As stated---it may be much easier to just use the phone programming.
Last edited by JWRacedog; 10/22/13 04:34 PM.
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
i have many ext that the pass codes aren't working... and i have used the DET to program in the pass codes for that ext and it does not seem to work... and yes it is the DX120 and i do have the manual for the system... its just really strange... ill upload a youtube video later and post it to show everyone what its doing.
|
|
|
|
|
Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
|
|
Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
Which pass codes are you trying to change via PCDBA?
|
|
|
|
Forums84
Topics94,515
Posts639,966
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Toner),
230
guests, and
35
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image]](https://sundance-communications.com/forum/images/559.jpg)