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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
I have an SV8100 installed at a small church. They only have 3 phones and 2 outside copper lines. The caller ID doesn't work thru the phone system but if I put the cheap Wal*Mart units in they works fine. I've worked with NEC on this, did traces and other trouble shooting procedures, and after many hours still no caller ID. They said the phone system is smart, thats why it doesn't work and the cheap units aren't smart thats why they work. Huh? Anyone else ever seen this?
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Joined: Feb 2006
Posts: 20
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Joined: Feb 2006
Posts: 20 |
The trunks need to be flagged for CID, the station Cos needs to be flagged for caller iD display and you may need to increase the wait time for caller ID
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
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Joined: Oct 2004
Posts: 110
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Joined: Oct 2004
Posts: 110 |
Verify the following programming is complete:
14-01-22 enabled (ALL LINES)
14-02-10 enabled (ALL LINES)
15-03-09 enabled ( only required if using Single Line Sets on an analog ext)
20-09-01 & 02 CHECK for COS your phones are in
22-04 assign extensions to ring (must be a ringing phone)
15-02-40 set to 1 (not required)
Also verify when the carrier is sending the caller ID. You should be able to place a butt set on the line and when the call comes in listed for the data handshake, it should be on the second ring. You must wait two rings for the CID to appear.
Anthony Cascarelli ARG Communications, Inc. Wilmington, DE 190805 www.whyarg.com
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Joined: Oct 2004
Posts: 110
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Joined: Oct 2004
Posts: 110 |
Ver 9.0 is out and even if you do not have software assurance I recommend upgrading to receive the latest fixes.
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Joined: Nov 2013
Posts: 1
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Joined: Nov 2013
Posts: 1 |
I have almost the same problem with our SV8100. Outgoing calls to PSTN have their CID registered in the system. However for incoming calls, CID is not being registered. When using the Caller ID device provided by the telephone company, CID appears so this means that there is indeed an ID. However, the SV8100 doesn't display this ID information in its system.
We also have a GSM gateway device/modem that we use as one of our trunkline connected to the SV8100 to send and receive calls in a cellular phone network. All incoming and outgoing calls on this line have their CID register in the system without any problem.
As for brokeda's comment, may I know on how I can check the loop current?
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