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Joined: May 2011
Posts: 37
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Joined: May 2011
Posts: 37 |
I've got a customer who want's to change their ring-in. At present it rings all phones but sometimes when only one or two calls are being answered the next call goes directly to voice mail. I couldn't see in programming how it gets to the voice mail. What can I do to help them and how could it be getting to the vmail.
ballen
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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When you say it goes to voice mail what do you mean? Auto Attendant? or a Mailbox?
If a set is told to have lines Appear and Ring or Ring Only then you must never program Forward Busy to Vmails DN under Capabilities. If you have Auto Attendant as a backup then always program Forward No Answer Ring count to more than what AA is told under AA/Lines under F983 so that there is no conflict.
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Joined: May 2011
Posts: 37
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Joined: May 2011
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The calls are going to a mailbox. The way the customer explained it was when 1 or 2 calls are in progress the next call goes directly to the mailbox. They would like to have it ring a phone before going to the mailbox.
ballen
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Which ever phone mailbox it's going to, you need to remove the CFB setting.
Last edited by MooreTel; 10/31/13 08:51 AM.
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