|
|
|
|
Joined: Dec 2003
Posts: 86
Member
|
|
Member
Joined: Dec 2003
Posts: 86 |
Customer has BCM 3.7, have PRI, with DID, first port is extension 3006. Problem they are having, I believe is when all ports on voicemail are busy (40+ sets), calls that are forwarded to voicemail ring at extension 3006 by default. I think if I change this DN calls will follow. Any thoughts.
Tahnks
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
|
Member
Joined: Feb 2005
Posts: 1,615 |
Check "Prime Set" DN for that Target line.
|
|
|
|
|
Joined: Dec 2003
Posts: 86
Member
|
|
Member
Joined: Dec 2003
Posts: 86 |
Yes did, prime set is proper dn for that extension, also made DID private for this extension. I can`t duplicate, but they tell me it happens. Called it from outside line answered, called from another line goes to vmail, then try cell, also goes to vmail. What usally would happen if you called extension and was to go to voicemail, then all vmail port are full, where would it ring to.
|
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
|
Member
Joined: Feb 2005
Posts: 1,615 |
I think all ports busy is RNA until DRT kicks in, only if Prime Set is programmed.
All 16 VM ports being busy is a tad odd.
Hook up laptop and open "Monitor" to see any clues.
Look at Prime set for the first PRI channel as well?.
|
|
|
|
Forums84
Topics94,525
Posts640,013
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
144
guests, and
47
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image from telcopc.ca]](https://telcopc.ca/files/pics/small-logo-sig.png){kind=logo}