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Joined: Apr 2009
Posts: 194
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Law firm users will be on the phone, other incoming CO's ring in at each set.
Is this programmed out under receive assignment?
Customer is not happy or able to conduct good business while phone constantly ringing while on it.
alwayslearning
Telesystems technician
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Joined: Mar 2009
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Maybe you should adjust ringing to the recept only & let her take care of the calls. That would stop the disruption.
David
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Joined: Apr 2009
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There is no receptionist, just three lawyers
Telesystems technician
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
So...does each lawyer have one line, or are the lines in a hunt group?
Ringing assignment is under "Ring Assign" in "Station Programming".
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Customer is not happy or able to conduct good business while phone constantly ringing while on it. The system was discontinued about 10 years ago. And they are just complaining now? But I reviewed the manual and don't see any way to adjust the off hook ring tone.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2007
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If you have a manual "users guide w/ feature package 2" look at 102.26 distinctive Ring (station)this might work for you.
Also is this a DHS or a DHSE if it's an E there is a feature called muted ring. Make sure
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Joined: Apr 2009
Posts: 194
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Three lines three lawyers, There are other lawyers on same system, different CO's.
My current customer came on board to this existing suite with the
vodavi last year.
Not sure if its a DHS E I think not, nvere seen the E on this KSU?
Thanks so far for all the help.
Telesystems technician
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Joined: Apr 2009
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Is the receive assignment the same as co line access?
All three lawyers want to hear CO 4, 6, and 7 ring, just not when they are on their own phone and the ring is interrupting their current call.
Telesystems technician
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Joined: Apr 2009
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No hunt group as yet, but I did suggest they contact carrier.
Telesystems technician
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Joined: Apr 2009
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Customer has hunt group now. The muted ring feature seems to be automatic. There is no section on programming the muted ring feature that I could find.
So, apparently if it is an automatic feature, it does not work very well on this Particular KSU.
Telesystems technician
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