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Joined: Sep 2004
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Having trouble getting the Panasonic IP Softphone to register on Win7 64bit. I have an XP pro laptop that it works fine on. Using Sonicewall vpn client software to connect remotely from my home, 32bit client for my laptop, 64bit client for the desktop. Is there something different about the 64bit sonicwall client that would prevent a registration? I have the latest softphone version from panasonic partner portal website.
Thanks, Mike
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Joined: Aug 2009
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Try Runing ip software in 32bit mode
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Joined: Jan 2007
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Do you have nortons antivirus on the machine. If yes add the ip phone in exceptions
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Sep 2004
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Try Runing ip software in 32bit mode Are you talking about the Sonicwall client software? There isn't a 32bit only version of the Panasonic software that I'm aware of.
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Joined: Sep 2004
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Do you have nortons antivirus on the machine. If yes add the ip phone in exceptions No norton antivirus, running Microsoft security essentials.
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Joined: Jan 2007
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Is the ip phone software installed ok is it failing on connection or launching of program
You don't say what system model it is. So can you ping both system IP address if ncp/tde
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Sep 2004
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This is on a brand new NCP500 with latest software.
I tested the IP softphone on site using my XP pro laptop first. Software installed and registration went fine, then I deregistered the IP softphone. Went home, downloaded the Sonicwall VPN client 32bit, imported the .rcf config file sent to me by the network admin, enabled the vpn connection. I was able to ping the phone system private IP, connected with the Unified programming tool, and initiated registration. Again, worked fine on my laptop from my home network, again then deregestered the softphone. Set up my Win7 desktop with the sonicwall vpn client, imported the .rcf file, enabled the connection, and now able to ping the phone system from my Win7 desktop, connect with the Unified programming tool, and initiate registration. Install of the IP softphone went fine, program opens with no issues, I just get "Network initialization failed. Please check network settings." popup window.
I tried running the IP softphone in XP pro compatibility mode, which I think is what ShawnC means, but same issue. I never get any other errors during software install. It just fails to register.
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Joined: Jan 2007
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It sounds like a firewall issue on the lap top. Have you tried the windows 7 machine on local site
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Aug 2009
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I concur with OBT! Indeed that's what I meant , Try to run ip phone software in compatibility mode...
Last edited by ShawnC; 12/12/13 05:51 PM.
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Joined: Sep 2004
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It sounds like a firewall issue on the lap top. Have you tried the windows 7 machine on local site No, the laptop(WinXPpro machine)is the working one, the desktop(Win7home premium)doesn't work. I've tried turning the firewall completely off, I've checked to see if the softphone is listed in the allowed program list. Something else to look at? Not sure I'd want to drag my desktop to the client, maybe need to see if they have a win7 machine on site.
Last edited by MichaelV; 12/13/13 12:11 PM.
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