sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Stratagy Voice Mail issues after system date/time set

Well first off, we have been having a reoccurring issue where a user reports that a when message is left, the date is from the 80's. This happens to multiple users when I reboot the cix system but not everyone. I periodically have to set the system date/time to fix this.

After doing that very thing today, something broke. Stratagy ES Administration software is giving server not available error. At this time our voicemail/greeting system is down outside calls just keep ringing.

This happened once before after setting the system time for about 5 min and then recovered. I just tried rebooting Stratagy es hardware but still no recovery.

It just recovered on its own. Anyone have clues on why this happens when setting system date/time or what I can do to keep the time from going back to the 80's? Maybe the flux capacitor?

CMOS battery on the ES probably needs to be replaced. We have had to do this on 2 in-skin ES voice mails. One came back fine, the other died and wouldn't reboot.

Sometime if we did a time change before changing the CMOS battery, it would shutdown and reboot itself. Maybe the big change triggers a panic timer. It was happily in 1980 and you brought it to 2013! ~ Mike

Hey thanks for that advice! Are you saying the one died and wouldn't reboot after replacing the cmos? That would not be good!

My co-worker tried changing the CMOS battery in the field and it didn't come back up. I did one in the shop and had no trouble. I am not sure how careful my co-worker was with his. He might have accidentally scraped the battery against something on the PCB and did who knows what...