sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems CICS system,One phone ringing before all the others.

Would that occur because of a programming error. If so is it in the lines or services section.

Could be many things suchs as DRT, CALL FORWARD ETC
How many times does it ring?
Any hunt groups, Answer DN or Voice mail involved?.

making the lines PRIVATE then change back to PUBLIC will remove and programming.

They Have a vmail attached It is supposed to ring the attendant before ringing any phones. So I need to change that. I've not had much success when dealing with nortel voice mails.

My guess is lines are programmed to "Appear AND Ring" at reception (maybe others) and that Voice Mail is told to answer on 0 rings?.
In this scenario what you really hear is a half ring when vmail is told 0 rings or a full ring when vmail told 1 ring etc
In otherwords the lines are rining at both and one beats the other to it, conflict!.

Change the lines to "Appear ONLY" on the given sets if this sounds like the issue.

For POTS lines only:
You may want to have voice mail answer at 2 rings for Caller ID purposes also since signal sent between 1st and 2nd ring

Thanks Curlycord That has exactly what was happening. Voice mail was already set up to ring twice so I didn't have to see if my luck with vmails was still bad.