|
Joined: May 2011
Posts: 37
Member
|
OP
Member
Joined: May 2011
Posts: 37 |
Would that occur because of a programming error. If so is it in the lines or services section.
ballen
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Feb 2005
Posts: 1,611
Member
|
Member
Joined: Feb 2005
Posts: 1,611 |
Could be many things suchs as DRT, CALL FORWARD ETC How many times does it ring? Any hunt groups, Answer DN or Voice mail involved?.
making the lines PRIVATE then change back to PUBLIC will remove and programming.
|
|
|
|
Joined: May 2011
Posts: 37
Member
|
OP
Member
Joined: May 2011
Posts: 37 |
They Have a vmail attached It is supposed to ring the attendant before ringing any phones. So I need to change that. I've not had much success when dealing with nortel voice mails.
ballen
|
|
|
|
Joined: Feb 2005
Posts: 1,611
Member
|
Member
Joined: Feb 2005
Posts: 1,611 |
My guess is lines are programmed to "Appear AND Ring" at reception (maybe others) and that Voice Mail is told to answer on 0 rings?. In this scenario what you really hear is a half ring when vmail is told 0 rings or a full ring when vmail told 1 ring etc In otherwords the lines are rining at both and one beats the other to it, conflict!.
Change the lines to "Appear ONLY" on the given sets if this sounds like the issue.
For POTS lines only: You may want to have voice mail answer at 2 rings for Caller ID purposes also since signal sent between 1st and 2nd ring
|
|
|
|
Joined: May 2011
Posts: 37
Member
|
OP
Member
Joined: May 2011
Posts: 37 |
Thanks Curlycord That has exactly what was happening. Voice mail was already set up to ring twice so I didn't have to see if my luck with vmails was still bad.
ballen
|
|
|
Forums84
Topics93,959
Posts637,374
Members49,702
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Curlycord),
125
guests, and
37
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|