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Joined: Mar 2009
Posts: 400
Member
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Member
Joined: Mar 2009
Posts: 400 |
I have an ipoffice with about 100 users. I have 1 person whose VM is turned off about every 7-10 days. I reset it to on and a week later it is off again. I can't find any timed events or COS differences.
At this same location I ALSO have 3 IP phones in one building out of 20 that lose their addressing so the VLAN needs to be reset about once a month.
Coincidence?
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Is this VM Pro or Embedded. If VM Pro, do they use One-X Portal?
Last edited by mongo5150; 01/12/14 11:08 AM.
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Joined: Mar 2009
Posts: 400
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Member
Joined: Mar 2009
Posts: 400 |
Thank you for responding
Vm pro
I do not believe they have one-x portal.
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
Change the Manager Administrator password.
My guess if it is not a bug, that someone might be leaving a copy of manager open, and makes changes to it.
I have never heard of this. If they are not on the most current maint release, i would upgrade to that first. If problem persists, i would escalate to Avaya.
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Joined: Mar 2009
Posts: 400
Member
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Member
Joined: Mar 2009
Posts: 400 |
Can the user accidentally turn her voicemail off?
Also the 3 IP phones that get stupid in the other building are on a switch with 5 others that never have this trouble. On just those 3 I reset the VLAN and login about once a month and it's fine.
Presently what is the current release?
It's odd that only these few problems persist. It's just weird.
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Joined: May 2004
Posts: 1,668 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,668 Likes: 4 |
For 8.1 its 8.1.79
For Release 9 its 9.0.1.0.845
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