|
|
Joined: Mar 2009
Posts: 387
Member
|
OP
Member
Joined: Mar 2009
Posts: 387 |
I have an ipoffice with about 100 users. I have 1 person whose VM is turned off about every 7-10 days. I reset it to on and a week later it is off again. I can't find any timed events or COS differences.
At this same location I ALSO have 3 IP phones in one building out of 20 that lose their addressing so the VLAN needs to be reset about once a month.
Coincidence?
|
|
|
Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
|
|
Moderator-Avaya
Joined: May 2004
Posts: 1,647 Likes: 4 |
Is this VM Pro or Embedded. If VM Pro, do they use One-X Portal?
Last edited by mongo5150; 01/12/14 03:08 PM.
|
|
|
|
|
Joined: Mar 2009
Posts: 387
Member
|
|
OP
Member
Joined: Mar 2009
Posts: 387 |
Thank you for responding
Vm pro
I do not believe they have one-x portal.
|
|
|
|
|
Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
|
|
Moderator-Avaya
Joined: May 2004
Posts: 1,647 Likes: 4 |
Change the Manager Administrator password.
My guess if it is not a bug, that someone might be leaving a copy of manager open, and makes changes to it.
I have never heard of this. If they are not on the most current maint release, i would upgrade to that first. If problem persists, i would escalate to Avaya.
|
|
|
|
|
Joined: Mar 2009
Posts: 387
Member
|
|
OP
Member
Joined: Mar 2009
Posts: 387 |
Can the user accidentally turn her voicemail off?
Also the 3 IP phones that get stupid in the other building are on a switch with 5 others that never have this trouble. On just those 3 I reset the VLAN and login about once a month and it's fine.
Presently what is the current release?
It's odd that only these few problems persist. It's just weird.
|
|
|
|
|
Joined: May 2004
Posts: 1,647 Likes: 4
Moderator-Avaya
|
|
Moderator-Avaya
Joined: May 2004
Posts: 1,647 Likes: 4 |
For 8.1 its 8.1.79
For Release 9 its 9.0.1.0.845
|
|
|
|
Forums84
Topics93,964
Posts637,402
Members49,703
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BobRobert),
107
guests, and
25
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
