sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems MICS, send calls to AA with fewer rings

MICS
2 DS cards on main system
3 DS cards on expansion
18 trunks
11/2001 Rel. 9
Norstar flash
Square key

I have a client with several lines ringing at reception and other extensions. They need some lines programmed to go straight to voice mail instead of ringing out. The line(s) are set at 8 rings on the reception extension. Where is this setting in the older programming? A. Configuration, 1. Line Data ... [Show], Show Line: [enter line]
From there what would I need to do to send calls to the AA with fewer rings?
Those particular lines that we want to change do not appear on other extensions. I do not know the voice mail pilot extension yet.

You would actually go into the Line Admin on the Auto Attendant and set the number of rings to "0" - Auto Attd to answer & setup the appropriate Greeting Table - Remove the Ring & Appear from all phones for each line you want to go straight to voicemail & set to appear only so you don't get the single chirp ring before Auto Attendant picks up.

Correct, both system need programming

If caller ID then set to 2 rings in AA

Thanks all. Caller ID was not needed. AA was already going to the right place, just needed to set rings to 0 in each line.