|
|
|
|
Joined: Jan 2014
Posts: 6
Member
|
|
Member
Joined: Jan 2014
Posts: 6 |
Here is the situation. I have a new customer that has a CIX 670 with a IVP8 R2 4 port voicemail. We are doing this for a church pro bono. They got the system from thier sister church for free and the job fell into our lap. The problem I am having is when a call comes in and it is transfered the extentions VM box will not answer. Only the Main AA Greeting will pick up. I have tried setting it up for DTMF and SMDI. Niether will work. When I call the VM hunt group it goes to the main greeting. I think the issue is with the VMID's. I have never worked on a toshiba before this. If anybody can tell me what the VM data and VM Port data should look like please Post or MSG me. Also is there anything that goes before the VMID or after? Thanks.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2010
Posts: 228
Member
|
|
Member
Joined: Mar 2010
Posts: 228 |
Make sure in Station>Station Assignments>Basic tab
22 = Voicemail Pilot number
19 = Voicemail box number
Last edited by WiringSolutions; 01/13/14 10:11 PM.
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
|
|
|
|
|
Joined: Jan 2014
Posts: 6
Member
|
|
Member
Joined: Jan 2014
Posts: 6 |
The Voicemail pilot Number is the hunt group (500) I created for the voicemail. The Voicemail box number is the ext# example ext 300 VMID is 300.
Avaya/Synapse/Nortel/Samsung/
|
|
|
|
|
Joined: Mar 2010
Posts: 228
Member
|
|
Member
Joined: Mar 2010
Posts: 228 |
Yes, is this info programmed in the basic station settings?
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
|
|
|
|
|
Joined: Jan 2014
Posts: 6
Member
|
|
Member
Joined: Jan 2014
Posts: 6 |
Avaya/Synapse/Nortel/Samsung/
|
|
|
|
|
Joined: Mar 2006
Posts: 642
Member
|
|
Member
Joined: Mar 2006
Posts: 642 |
Is the call forward set and to where?
"90% of the politicians make the other 10% look bad" Henry Kissinger
|
|
|
|
|
Joined: Mar 2010
Posts: 228
Member
|
|
Member
Joined: Mar 2010
Posts: 228 |
Sent you a PM with the VM Data.
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
|
|
|
|
|
Joined: Jan 2014
Posts: 6
Member
|
|
Member
Joined: Jan 2014
Posts: 6 |
The call forward is set to go to the vm hunt group. It forwards to the hunt group but instead of the VM box the main AA greeting starts playing.
Last edited by tankgod82; 01/13/14 11:24 PM.
Avaya/Synapse/Nortel/Samsung/
|
|
|
|
|
Joined: Jan 2014
Posts: 6
Member
|
|
Member
Joined: Jan 2014
Posts: 6 |
Sent you a PM with the VM Data. Got it thanks. I see one setting I have wrong already.
Avaya/Synapse/Nortel/Samsung/
|
|
|
|
|
Joined: Oct 2013
Posts: 6
Member
|
|
Member
Joined: Oct 2013
Posts: 6 |
I'm having the same problems. Any chance of sending me the working vm data settings for this issue?
|
|
|
|
Forums84
Topics94,516
Posts639,968
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
267
guests, and
33
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
