sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Nortel Callpilot 100 fax line ata

Ok hoping someone here can help me figure this out.
We have the Callpilot 100/150 installed, 3 lines, 2 business and one extra which our DSL comes in on, and also is a fax line.
My boss is asking since the 3rd line is on our phone system, you can dial out from it by selecting 3rd line, if I can get the auto attendant to answer that line. SO that evening hours,or daytime to skip receptionist, that line can be called direct and get to the auto answer and someone punch in his extension and he answers.
I can get to the callpilot setup, and turn on auto attendant for the 3rd line. Answers fine, but when a fax comes in on the line , the fax machine never picks it up as a fax.
I was assuming that with the fax machine set to fax/telephone, it picks up all calls along with the auto attendant and listens for fax tone, if it hears it, it would take over the call, kind of like what I have set up at home for my wife. Our answering machine picks up all calls, but if it is a fax the fax machine takes over.
Under fax properties I have the correct extension set, but that is the only setting I can enter.
If i turn the auto attendant off, and set the fax to fax only mode, we get faxes, but no one can use that line to dial into. It would be like having a back door into our phones.

I would change the configuration of the line.

Exchange line, to ADSL Filter/splitter, then send line to fax and have the fax detection determine if fax or not. From the line out of fax (assuming it has that capability - if it doesn't, this solution won't work), then send line to your system to do whatever you wish.
That way if a fax, it never makes it to the system, because Auto Attendant can't deal with faxes.

Kevin

You don't say but I will assume you have a Norstar MICS or CICS???

Your subject line says you are on track.
But I really was not sure by your post.
But I think this should fix your problem.

Fax should be on ATA port. Example: x33
In CP config - fax properties should have same ext #.

Let AA answer with long enough prompt and if a fax it will send it to x33. If not AA takes the call just like normal.

But then you knew this right? IT know it all ??? HA

Answering
Fax Answering lets outside callers send faxes to the main site telephone number. Fax Answering is
available even if you do not have the Fax option installed on your system. With Fax Answering, a
fax call that arrives through the Auto Attendant or CCR transfers to a specified extension. The
extension is usually a fax machine connected by an Analog Terminal Adapter (ATA) for CallPilot
100/150, an Analog Station Module (ASM) for Business Communications Manager.

Am I reading this wrong? I thought this means out callpilot 100 has the basic feature installed. We also have a fax machine as well as a dsl modem connected through an analog terminal adapter I think.
Sorry just trying to understand it, not even sure it is possible. They put the 3rd line on our phone system so we can select it and dial out when the fax is not busy, and the other two lines were being used.

hahaha , yes just jack of all trades( not really hate plumbing, do not do well working with my hands ) at small office, in small town.
Pretty sure it is the CICS.


Fax should be on ATA port. Example: x33
In CP config - fax properties should have same ext #.

Let AA answer with long enough prompt and if a fax it will send it to x33. If not AA takes the call just like normal.

Yes that is what I have tried so far, the line with the dsl and fax on them are put out to a jack, traced back to #63 on the rack of wires, so I assume that is the extension. I turned on AA and set fax ext. to #63 in CP, all that happens when a fax arrives is that our line 3 gets sent to the AA extension #21. Is it possible the wires I traced back are just labeled wrong and I do not have the correct extension entered? Is there any way of finding out what extension line 3 is set to in the CP?

Unless someone set up the CICS with a totally different extension plan, there is no such ext as 63.

Time to call in a REAL telephone tech...

I think Dave is right!! You don't know if your fax is connected to some oddly numbered extension 63 or just cable 63 which potentially means it isn't connected to your Norstar system at all. You could dial x63 from a Norstar phone to see what happens, but I'm willing to bet you will receive an error message.

The solution would take an experienced Norstar tech about 10 minutes to fix - I would highly recommend hiring one.

Is line 3 even part of the rollover?
If you put lines 1 and 2 on hold and call line 1 will it roll to line 3?
If not then why even have this conversation because customers will hear a busy instead of rolling to line 3.

If so then you could use the CICS built in AA/CCR to utilize the CICS's fax option, it only works CICS AA/CCR and not Callpilots AA/CCR.....2 different animals.

Most sites will use an external ATX device such as "THE STICK" which detects Fax or Voice and sends to Fax or KSU or even a Modem.
The only problem with that is it will not show on sets if line is in use.

Using the ATA with a fax machine that has detection built in (an option) is the best route.
Have CP AA answer on 2 rings and have fax machine with auto detect turned on.

Check the fax model/manual to see if it has its own detection.

You have the DSL Modem connected thru the ATA?? That can't possibly work. The DSL signal should be split off as close as possible to the entry point before it even gets near the voice equipment.

Nope, turns out we did not need a real tech, since the last one that was here labeled a bunch of stuff wrong. Box and line were both labeled ext 63. He did however hide an extension in the closet of all places, wired to a jack that turns out to be the fax line that was in the callpilot system, without telling anyone it was there.
Once I found that and traced it back to the system, realized what it was.
Had to transfer to a bunch of extensions until I found the one the fax was on,(#37) and set that in the CP. As soon as that was done and moved the fax to that plug in closet, it all works as intended. Now I just have to wire it to the front office and we are back in business. Thank to the user that said I was on the right track. It was just a matter of finding the hidden jack, and the correct extension number.