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Joined: Dec 2006
Posts: 23
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Joined: Dec 2006
Posts: 23 |
I have a single line phone on our system that is dead. On the DSS console at the operators desk, the station indicator is blinking rapidly. If you try to call the extension from another phone you get a station busy message. If you pick up the handset to make a call the phone seems like it is getting no power. What are some things I can check to troubleshoot this problem?
I hope I have given sufficient information. My system info is in my signature below. I also have two digital cards and two single line cards.
Axxess 9.006 with Unified Messaging 2.212 and 2-port fax card.
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
Sounds like it is shorted. I would disconnect the station cross-connect wires at the block and see if anything changes.
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Joined: Dec 2006
Posts: 23
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Joined: Dec 2006
Posts: 23 |
It turns out it was shorted. A crew installing a new fire alarm did it unknowingly.
Axxess 9.006 with Unified Messaging 2.212 and 2-port fax card.
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