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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
New hard drive arrived today. Installed it, backed up VM folder, did initial install. All mailboxes were present this time. Found the VM ports on the DXP and configured them. SO now when a call arrives the AA picks up and says something like invalid option. Ran trace and I can see the DPT is sending digits and the Keyvoice is seeing them as key presses so it plays the invalid option message. In night mode (activated on DPT with a button on main extension) the AA is getting a numeral 2. The trace showed (16) 3332=333,*,* successful. So in the RB if I put 801 in the 2 field I don't get the invalid option message. The systems says good evening then the greeting plays. But now neither the * or # functions will work. The system seems to interpret them now as invalid digits. They are defined as 9998 and 9992 respectively and those RBs do exist. If I press * or # 801 just plays again.
Last edited by Jack Salvadore; 01/31/14 10:55 PM.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
Admin
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Joined: Aug 2004
Posts: 9,172 Likes: 22 |
What is a DPT? Do you have a Key Voice Installation/Program manual?
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
DXP I mean. I have manuals. I have read easily 300 pages of the Keyvoice manual. I have to get this b*&^h out of my life I am losing money hand over fist on this POS. Willing to pay. Anyone? PM me.
Last edited by Jack Salvadore; 02/01/14 12:47 AM.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Admin
Joined: Aug 2004
Posts: 9,172 Likes: 22 |
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Joined: May 2011
Posts: 391
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Joined: May 2011
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Joined: May 2005
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Hi Jack,
I would have rather be fishing fix it for you. If not you are just going to spin your wheels.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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Joined: May 2011
Posts: 391
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I hear it's all fixed. Can't tell you how glad I am. I never would have figured it out. I wish I had found him sooner.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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Joined: Aug 2004
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No problem Jack. We all get a real head scratcher every now and then.
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Joined: May 2005
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Joined: May 2005
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Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
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