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Ivx hangs up trying to check messages remotly #565715 02/05/14 08:10 AM
Joined: Aug 2005 Posts: 391 west chester, pa freshfitz Member
freshfitz Member Joined: Aug 2005 Posts: 391 west chester, pa	When we call in from the outside to check messages. During the greeting we press * and the system says "thanks for calling goodbye" Is there an easy way to get this feature tuned back on, so we can check messages from the outside The Advance Noobie!

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Re: Ivx hangs up trying to check messages remotly freshfitz #565717 02/05/14 09:21 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Are you hitting a branch id / main greeting or a mailbox greeting?? Try hitting an 8 when it answers and see what happens. Last edited by upstateny; 02/05/14 09:22 AM. John Corrigan New Phone Systems and Service

Re: Ivx hangs up trying to check messages remotly freshfitz #565719 02/05/14 09:41 AM
Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee Steve Mull Member
Steve Mull Member Joined: Jan 2006 Posts: 2,266 Likes: 1 Knoxville Tennessee	Sounds like system is being answered by a guest/info box ?

Re: Ivx hangs up trying to check messages remotly Steve Mull #565721 02/05/14 09:52 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Originally Posted by Steve Mull Sounds like system is being answered by a guest/info box ? that is what i was thinking too ...... pressing 8 will answer that question John Corrigan New Phone Systems and Service

Re: Ivx hangs up trying to check messages remotly freshfitz #565725 02/05/14 10:31 AM
Joined: Aug 2005 Posts: 391 west chester, pa freshfitz Member
freshfitz Member Joined: Aug 2005 Posts: 391 west chester, pa	When I press 8 I get thank you for calling our office is closed in observance of a holiday and sounds like a system recording The Advance Noobie!

Re: Ivx hangs up trying to check messages remotly freshfitz #565728 02/05/14 10:38 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	You are being answered by a mailbox ..... in order to check a message from outside you need to be at the main greeting so just press 8 to get to a greeting then retrieve messages with * and extension number. John Corrigan New Phone Systems and Service

Re: Ivx hangs up trying to check messages remotly freshfitz #565729 02/05/14 11:03 AM
Joined: Aug 2005 Posts: 391 west chester, pa freshfitz Member
freshfitz Member Joined: Aug 2005 Posts: 391 west chester, pa	When I press 8 then * I get the same message "thanks for calling goodbye" The Advance Noobie!

Re: Ivx hangs up trying to check messages remotly freshfitz #565750 02/05/14 01:25 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	you need to press 8 and wait for the greeting to begin playing that you mentioned before ... then press star and the ext # John Corrigan New Phone Systems and Service

Re: Ivx hangs up trying to check messages remotly freshfitz #565781 02/05/14 05:41 PM
Joined: Aug 2005 Posts: 391 west chester, pa freshfitz Member
freshfitz Member Joined: Aug 2005 Posts: 391 west chester, pa	That worked thanks, that's bad it doesn't ask for a password. The Advance Noobie!

Re: Ivx hangs up trying to check messages remotly freshfitz #565807 02/06/14 01:07 AM
Joined: Sep 2005 Posts: 34 Houston, TX USA data-tel Member
data-tel Member Joined: Sep 2005 Posts: 34 Houston, TX USA	Are you checking the voicemail local or remotely? http://www.datatelconsulting.com http://www.datateltx.com